Remote HOA Community Care Specialist

Actionlife; Irvine (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) with company match

Paid time off

Job summary

Action Property Management is seeking a Community Care Specialist to join our remote team. You will provide high-quality customer service to residents, managers, and vendors via phone, chat, and email, handling maintenance requests, accounting questions, and general inquiries.

The role requires at least 2 years in a customer service call center, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• 2+ years of experience in a customer service call center environment.
• Must have good written and verbal communication skills.
• Proficient with Microsoft Outlook and basic office equipment.

Responsibilities

• Handle incoming calls, chats, and emails with professional service.
• Create work orders and relay information to vendors or managers.
• Maintain detailed messages and notes according to SOPs.
• Assist residents and managers with maintenance requests and questions.
• Work across shifts from 7am-6pm PST as needed.

Skills

Customer service

Call center experience

Typing 30 wpm

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

Action Property Management is seeking a Community Care Specialist to join our remote team. You will provide high-quality customer service to residents, managers, and vendors via phone, chat, and email, handling maintenance requests, accounting questions, and general inquiries.

The role requires at least 2 years in a customer service call center, strong communication, and the ability to multi-task in a fast-paced environment.