Community Support Team Associate

CMGT; Denham Springs (LA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Supplemental insurance

Paid time off

Job summary

CMGT in Denham Springs, LA is seeking a Community Support Team Associate to join our in-office team. You will assist residents, handle calls, data entry, and keep contact records up to date.

The ideal candidate has at least 2 years of customer service experience, strong communication, detail orientation, and the ability to multitask in a fast-paced environment. This hybrid role requires availability for in-office coverage at our headquarters.

Qualifications

• At least 2 years of customer service experience.
• Experience with data entry and front-office tasks.
• Bonus if you have multi-line phone system experience.

Responsibilities

• Serve as backup in-office support team member.
• Handle inbound/outbound resident calls and action items.
• Verify and update contact information in Management software.
• Communicate effectively with residents.
• Monitor access codes check in/out for homeowners.
• Facilitate rental/reservations of Association amenities.
• Post and return mail processing.
• Attend meetings and perform tasks as assigned by the supervisor.

Skills

Customer service experience

Data entry

Front-office experience

Multi-line phone systems

Communication skills

Team player

Education

High school diploma or equivalent

Tools

Management software

Job description

Join Our Growing Team at Community Management!

Are you a great communicator, a positive problem solver, and passionate about delivering excellent customer service? If so, we want you to be part of our dynamic and technology-driven team!

At CMGT, we specialize in providing top-tier support for homeowner associations. We're looking for professionals who thrive in a fast-paced environment and are eager to make a difference. We are currently seeking a Community Support Team Associate who is ready to grow with an industry leader in Homeowners Association Management. The ideal candidate has at least 2 years of experience in customer service, data entry, and front-office roles---bonus if you have experience with multi-line phone systems!

As a Community Support Team Associate, you will be a vital part of our in-office team, ensuring seamless operations and providing outstanding resident support. Your daily duties will include:

Responsibilities

• Serving as the backup in-office support team member.


• Acting as a backup for inbound/outbound resident calls and action items.


• Verify and update contact information within Management software.


• Effective and Personal Communication with Residents.


• Monitoring Key/Access Codes Check In/Check Out for Homeowners Daily


• Facilitate Rental/Reservations of Association Amenities.


• Post office pickups and return mail processing.


• Return Mail Processing.


• Attend all company and department-assigned meetings.


• Performing additional tasks as assigned by the supervisor.

Skills

• Prior switchboard or customer service experience preferred.


• Knowledge of Homeowners Associations is a plus!


• Strong attention to detail and excellent organizational skills.


• Ability to multitask in a fast-paced environment.


• Dependable, self-motivated, and able to work independently.


• Strong written and verbal communication.


• Customer-focused mindset with the ability to handle inquiries professionally.


• Ability to adapt in a fast-paced, changing environment

Physical Requirements

• Ability to sit and work at a computer for extended periods of time

Job Requirements

• High school diploma or equivalent


• Minimum of 2 years of customer service experience preferred


• Strong communication skills, both written and verbal


• Detail-oriented with strong problem-solving skills


• Driver's License


• Vehicle Insurance

Benefits

• 401(k)


• Health, dental, and vision insurance options


• Life insurance


• Supplemental insurance options


• Paid time off

Work Environment

This role is hybrid and must maintain availability to provide in-office coverage at our headquarters in Denham Springs as needed. The position may require interaction with internal teams, homeowners, and external partners to support community operations and homeowner transitions.

If you're looking for a fulfilling career in a company that values its employees, we'd love to hear from you!