Remote High School CX Advocate & Trainer

Macmillan Learning; United States; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Bonus plan

Health benefits

401k contributions

Paid time off

Education assistance

Life and AD&D insurance

Job summary

Macmillan Learning in the United States seeks a High School Customer Experience Associate (CXA) to support teachers, administrators, and technical contacts with our high school programs from onboarding through renewal. You will build relationships, monitor account health using tools like Salesforce, PowerBI, and Amplitude, and deliver tailored training to drive adoption and renewals.

This role blends customer success with training and account analysis, and requires collaborative work across

Qualifications

• Bachelor’s degree in Business, Education, or a related field.
• 2+ years of experience in customer support, account management, or a related role, ideally within educational technology or publishing.
• Experience with CRM tools (Salesforce) to maintain clean data and accounts.
• Strong organizational and communication skills; ability to manage multiple priorities.
• Ability to translate customer needs into actionable solutions.

Responsibilities

• Build and manage relationships with teachers, administrators, and technical contacts.
• Oversee account health and usage metrics via Salesforce, PowerBI, Amplitude.
• Deliver tailored group and 1:1 training on product platforms and integrations.
• Collaborate with Sales to align on customer outreach and renewal strategies.
• Serve as primary contact for license access and renewal inquiries.
• Create educational resources like video tutorials and getting-started guides.
• Identify renewal opportunities and potential digital upsells.
• Collaborate with Integration, Support, Marketing, Editorial, and Product teams.

Skills

Relationship building

Communication

Training delivery

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in Business, Education, or related field

Tools

Salesforce

PowerBI

Amplitude

Job description

Macmillan Learning in the United States seeks a High School Customer Experience Associate (CXA) to support teachers, administrators, and technical contacts with our high school programs from onboarding through renewal. You will build relationships, monitor account health using tools like Salesforce, PowerBI, and Amplitude, and deliver tailored training to drive adoption and renewals.

This role blends customer success with training and account analysis, and requires collaborative work across