Remote Helpdesk Technician – PC & Network Support

Amentum; Grand Junction (CO); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a Helpdesk Technician to support its Legacy Management Contract in Morgantown WV/Remote. You will assist LM/LMS employees and affiliates with PC software/hardware, provide multichannel support, document incidents, and help colleagues resolve complex issues while maintaining inventory and knowledge of software/hardware updates.

Ideal candidates have a bachelor’s degree or equivalent experience, with up to two years of helpdesk experience preferred and certifications like A+,

Qualifications

• Bachelor’s degree in computer science, information technology, business, or related field. Experience in lieu of education considered.
• No minimum experience required. 2 years of Helpdesk experience preferred.
• Microsoft, Adobe, CompTIA A+ or other technical certifications preferred.
• Must be able to obtain and maintain facility credentials/authorization. Note: U.S. Citizenship is required for facility credentials/authorization at this work location.

Responsibilities

• Provide technical assistance and troubleshooting related to PC software & hardware and telecommunication services for LM and LMS employees, subcontractors, and affiliates.
• Provide professional telephone, email, and face-to-face support to address requests.
• Document all activity in the trouble-ticketing system.
• Troubleshoot issues in a timely and accurate fashion.
• Provide end user training and assistance where required.
• Collaborate with other IT support personnel for topics beyond first level support.
• Independently organize work to meet objectives with discretion.
• Install, configure, test, maintain, and troubleshoot end user workstation software and hardware, networked peripherals, and telecom services.

Skills

Software & hardware

Network & hardware

Windows & Office

Adaptability

PowerShell

Education

Bachelor's degree in CS/IT/Business

Tools

PowerShell

Job description

Amentum is seeking a Helpdesk Technician to support its Legacy Management Contract in Morgantown WV/Remote. You will assist LM/LMS employees and affiliates with PC software/hardware, provide multichannel support, document incidents, and help colleagues resolve complex issues while maintaining inventory and knowledge of software/hardware updates.

Ideal candidates have a bachelor’s degree or equivalent experience, with up to two years of helpdesk experience preferred and certifications like A+,