IT Help Desk Specialist — Power Platform & End-User Support

University of Florida; Gainesville (FL); On-site; USD 34,000 - 36,000; Full time

Job summary

University of Florida is seeking an intermediate Help Desk Technician on the Gainesville campus to deliver frontline IT support. You will assist end-users by phone, email, and chat, and help maintain applications using the Microsoft Power Platform.

The role emphasizes customer service and collaboration with UFIT Web Services to ensure reliable help desk operations and effective issue resolution for students, faculty, and staff.

Qualifications

• Associate's degree with 2 years of relevant experience or a high school diploma with 4 years relevant experience.
• Experience with the Microsoft Power Platform for building and supporting applications.
• Strong customer service skills and ability to assist end-users via phone, email, and chat.

Responsibilities

• Provide excellent customer service to UF end-users by phone, email, and chat.
• Maintain and create departmental business applications using the Microsoft Power Platform.
• Collaborate with the UFIT Web Services team to ensure accurate and effective support.

Skills

Power Platform expertise

Customer service

Power Automate

Education

Associate's degree

High school diploma or equivalent with 4 years experience

Tools

PowerApps

PowerPages

PowerAutomate

PowerBI

Job description

University of Florida is seeking an intermediate Help Desk Technician on the Gainesville campus to deliver frontline IT support. You will assist end-users by phone, email, and chat, and help maintain applications using the Microsoft Power Platform.

The role emphasizes customer service and collaboration with UFIT Web Services to ensure reliable help desk operations and effective issue resolution for students, faculty, and staff.