Remote Helpdesk Specialist — Salesforce & NetSuite Support

LevelUp; Manila (AR); On-site; USD 5,000 - 6,000; Full time

Benefits offered by this job

HMO

13th month pay

Equipment provided

Job summary

LevelUp is seeking a highly reliable Helpdesk Support Agent for a 6-month fixed-term contract. You will be the first contact for internal teams, delivering essential first-line support for core business applications in a fast-paced remote environment.

You will troubleshoot issues in Salesforce and NetSuite, manage access requests, and document interactions. Strong written English and flexibility with US Central Time hours are required.

Qualifications

• 2-3 years in live chat, customer service, or internal helpdesk environments.
• Salesforce proficiency: troubleshooting and basic permissions management.
• NetSuite proficiency: navigate workflows and resolve user issues.
• Experience managing support queues in Zendesk or similar.
• Strong written English and proactive online presence.

Responsibilities

• First-Line Application Support: provide dependable, timely support for business apps (Salesforce, NetSuite).
• Access & Ticket Management: process user access requests and updates via Slack, Zendesk, and admin tools.
• Meticulous Documentation: accurately document and tag interactions for records and process improvement.
• Effective Escalations: gather details and escalate to Product Management, Order to Cash, Deals Desk, and Systems Engineering.
• Proactive Collaboration: coordinate with cross-functional teams and Help Desk.
• Continuous Learning: stay updated on new features and best practices.
• Ad Hoc Operations Support: assist with testing, knowledge base docs, onboarding and access setup.

Skills

Salesforce

NetSuite

Zendesk

Jira

Reliability

Communication

USCT schedule

Tools

Zendesk

Salesforce

NetSuite

BigQuery

Job description

LevelUp is seeking a highly reliable Helpdesk Support Agent for a 6-month fixed-term contract. You will be the first contact for internal teams, delivering essential first-line support for core business applications in a fast-paced remote environment.

You will troubleshoot issues in Salesforce and NetSuite, manage access requests, and document interactions. Strong written English and flexibility with US Central Time hours are required.