Help Desk Support

NLB Services; Port Reading (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support company is looking for a Help Desk Support professional in Port Reading, New Jersey. The ideal candidate will be the first point of contact for end users and will troubleshoot a wide range of IT issues. This role requires 1-2 years of experience in IT support with strong customer service skills and familiarity with ServiceNow. The position operates Monday to Friday from 7:30 AM to 6:00 PM and Saturdays from 8:00 AM to 2:00 PM.

Qualifications

• 1–2 years of experience in Help Desk or phone-based IT support (L1/L2).
• Experience in a Call Center or IT Help Desk environment.
• Familiarity with ServiceNow (preferred).

Responsibilities

• Provide first-level technical support for end users.
• Troubleshoot issues including hardware and laptop issues.
• Manage and track all requests through ServiceNow.

Skills

Customer service skills

Communication skills

Troubleshooting

Quick learning

Tools

ServiceNow

Job description

(6 month contract with potential for extension based on performance and business requirements)

• Monday–Friday: 7:30 AM – 6:00 PM
• Saturday: 8:00 AM – 2:00 PM

🔧 About the Role

We are seeking a Help Desk Support professional to serve as the first point of contact for end users requiring technical assistance. In this role, you will troubleshoot and resolve a wide range of IT issues across hardware, software, connectivity, and user access.

You will provide support via phone and email while managing and tracking all requests through ServiceNow.

• Provide first-level technical support for end users
• Troubleshoot issues including:
• Hardware and laptop issues
• Printing and connectivity problems
• Remote access issues
• Create, update, and resolve tickets using ServiceNow
• Follow up with users to ensure timely issue resolution
• Assist with hardware/software asset management
• Escalate complex issues to Level 2 support teams
• Deliver excellent customer service in a fast-paced environment

✅ Preferred Qualifications

• 1–2 years of experience in Help Desk or phone-based IT support (L1/L2)
• Strong customer service and communication skills
• Experience in a Call Center or IT Help Desk environment
• Familiarity with ServiceNow (preferred)
• Financial Services industry experience is a plus
• Exposure to FIS-IBS systems is an advantage
• Quick learner with a collaborative, team-oriented mindset
• Opportunity to grow in a dynamic IT support environment
• Exposure to enterprise-level tools and systems
• Collaborative and supportive team culture

📩 Interested candidates? Apply now or reach out directly!