System Support Specialist I: IT Helpdesk & Salesforce

Northmarq

Minneapolis (MN)

Hybrid

USD 33,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

401K match

Paid time off

Parental leave

Education assistance

Job summary

Northmarq is seeking a Level One System Support Specialist to resolve incoming requests within our ITSM framework. You will provide frontline customer care, troubleshoot issues, and train users on off-the-shelf applications, helping keep business systems running smoothly.

This role supports a flexible schedule with in-office teamwork and remote options when appropriate. An Associate degree and 1–2 years desktop support (Salesforce and Office 365) are preferred, with strong communication and

Qualifications

Associate degree or equivalent work experience.
1–2 years’ experience in a desktop support environment preferred.
Experience supporting Salesforce preferred.
Basic experience with Office 365 including Teams, Outlook, OneDrive, Groups preferred.

Responsibilities

Using ITIL-based processes to streamline incident ingestion, triage, action, and resolution.
Troubleshooting and implementing fixes with minimal escalation.
Provide basic user training for off-the-shelf apps and office products.
Follow up with customers and ensure issues are resolved.
Maintain records, knowledgebase articles, and databases.
Escalate as needed and apply company policies and procedures.