Remote Helpdesk Specialist - Salesforce & NetSuite

Remote; San Francisco (CA); Remote; USD 45,000 - 67,000; Full time

Benefits offered by this job

HMO + 13th month pay

Equipment provided

Job summary

LevelUp is a specialist outsourcing agency seeking a reliable Helpdesk Support Agent for a 6-month fixed-term contract. You will be the first point of contact for internal teams, handling Salesforce and NetSuite support, access requests, and ticketing through Slack and Zendesk.

You will document interactions, escalate complex issues, and collaborate with cross-functional teams to ensure smooth operations while staying updated on system features and best practices.

Qualifications

• 2–3 years of experience in live chat customer service, technical customer support, or internal helpdesk environments.
• Salesforce proficiency: hands-on support, records management, and basic permissions troubleshooting.
• NetSuite proficiency: hands-on support and workflow navigation in NetSuite.
• Ticketing tools: experience with Zendesk or similar ticketing platforms with proper hygiene and tagging.
• Uncompromising reliability: active online presence and responsiveness during scheduled hours.
• Strong written English for communication via Slack, Zendesk, etc.
• Work schedule: US Central Time hours 8:00 AM–5:00 PM CT, Mon–Fri.
• Location alignment: based in the Philippines and aligned with Philippines holidays.
• Nice-to-have: SQL knowledge for troubleshooting and data analysis.
• Nice-to-have: data analysis with BigQuery or reporting tools.
• Nice-to-have: Jira familiarity for issue tracking.

Responsibilities

• First-Line Application Support for business apps, especially Salesforce and NetSuite.
• Access & ticket management via Slack, Zendesk, and admin tools.
• Meticulous documentation and tagging of interactions for records quality.
• Effective escalations to Product Management, Order to Cash, Deal Desk, and Systems Engineering.
• Proactive collaboration with cross-functional teams and Help Desk colleagues.
• Continuous learning through training and knowledge-sharing sessions.
• Ad hoc operations support, testing new processes, and onboarding users.

Skills

Live chat support

Salesforce

NetSuite

Zendesk

English communication

CT timezone coordination

Tools

Slack

Jira

SQL (basic)

BigQuery

Job description

LevelUp is a specialist outsourcing agency seeking a reliable Helpdesk Support Agent for a 6-month fixed-term contract. You will be the first point of contact for internal teams, handling Salesforce and NetSuite support, access requests, and ticketing through Slack and Zendesk.

You will document interactions, escalate complex issues, and collaborate with cross-functional teams to ensure smooth operations while staying updated on system features and best practices.