Remote Helpdesk & Network Support Analyst II

Computer Task; United States; Hybrid; USD 30,000 - 36,000; Part time

Job summary

CTG, a Cegeka company, is seeking a Technical Helpdesk & Network Remote Support Agent II to join our remote team. This role provides first-line to escalated IT support focusing on Windows, Microsoft 365, and network connectivity.

You will handle account management, troubleshoot remote access, document steps, and collaborate with Help Desk Technicians while delivering professional client service across multiple priorities.

Qualifications

• High school diploma or equivalent required; technical training preferred.
• Excellent verbal and written English communication skills.
• 2–5 years in service desk, help desk, or related tech support.
• Certifications preferred: CompTIA Network+ or Microsoft 365 Endpoint Admin.

Responsibilities

• Resolve escalated technical issues across hardware, software, workstations, servers, networking, and Windows.
• Perform account and access management: onboarding, offboarding, and permissions changes.
• Provide technical guidance and escalation support to Help Desk Technicians.
• Troubleshoot remote access and network issues with minimal supervision.
• Document incidents, resolutions, procedures, and troubleshooting steps accurately.
• Identify recurring issues and recommend process improvements.
• Maintain professional client experience while managing multiple priorities.

Skills

Windows OS

Microsoft 365

Networking

Remote access

Account management

Customer service

Documentation

Education

High school diploma

Technical training or certifications preferred

Tools

CompTIA Network+

Microsoft 365 Certified: Endpoint Administrator

Job description

CTG, a Cegeka company, is seeking a Technical Helpdesk & Network Remote Support Agent II to join our remote team. This role provides first-line to escalated IT support focusing on Windows, Microsoft 365, and network connectivity.

You will handle account management, troubleshoot remote access, document steps, and collaborate with Help Desk Technicians while delivering professional client service across multiple priorities.