IT Help Desk Specialist: Remote & On-site Support

Wachter, Inc.; Lowell (AR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Life/AD&D/LTD

Paid vacation/holidays

401(k) match

Job summary

Wachter, Inc. is seeking a tech-savvy IT Help Desk specialist to provide on-site and remote support for employees across Windows, Mac, Linux, and mobile devices. You’ll resolve software glitches, manage devices, and ensure smooth daily operations with a strong focus on customer service.

Experience with Microsoft 365, Entra ID, Intune, and ServiceNow is required. You'll work with AI tools such as Claude and Copilot, manage the ticket queue, and help uphold security and efficiency standards.

Qualifications

• Proven IT support experience in a corporate environment.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency with Microsoft 365 apps and troubleshooting.

Responsibilities

• Provide on-site and remote IT support for internal PCs, Macs, printers, mobile devices.
• Troubleshoot hardware and software issues on Windows, Mac, and Linux platforms.
• Assist users with Microsoft 365 apps and cloud-based/locally installed software.

Skills

Windows

macOS

Linux

Microsoft 365

ServiceNow

Azure AD

Intune

Claude AI

Copilot

Remote support

Customer service

Tools

Entra ID

Intune

Azure

ServiceNow

Copilot

Claude

Job description

Wachter, Inc. is seeking a tech-savvy IT Help Desk specialist to provide on-site and remote support for employees across Windows, Mac, Linux, and mobile devices. You’ll resolve software glitches, manage devices, and ensure smooth daily operations with a strong focus on customer service.

Experience with Microsoft 365, Entra ID, Intune, and ServiceNow is required. You'll work with AI tools such as Claude and Copilot, manage the ticket queue, and help uphold security and efficiency standards.