Associate Helpdesk Consultant

Talantir; Dallas (TX); Remote; USD 55,000 - 80,000; Full time

Job summary

Quisitive is hiring an Associate Helpdesk Consultant for its Helpdesk as a Service team. This remote role supports key clients across the Microsoft ecosystem, including 365, Windows, Entra ID, Teams, SharePoint, and OneDrive.

The position emphasizes strong communication, problem-solving, and a customer-first mindset, with a hours framework of 8:00-5:00 Central time on weekdays. Prior ticketing system experience is preferred.

Qualifications

• 1–3 years hands-on experience supporting Microsoft 365 environments
• Working knowledge of Entra ID (Azure AD), Windows OS, Teams, Outlook, SharePoint, and OneDrive
• Familiarity with basic Intune device management and endpoint troubleshooting
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Experience working in ticketing systems and structured support environments (ServiceNow, etc.)
• Comfort working within SLAs and service delivery metrics
• Work hours are 8:00-5:00 Central time weekdays

Responsibilities

• Serve as a primary support contact for end users, delivering timely, professional, and empathetic assistance
• Troubleshoot and resolve common end-user issues across the Microsoft ecosystem, including Microsoft 365, Windows, Entra ID, Teams, SharePoint, OneDrive, and basic Intune device management
• Clearly guide users through issue resolution, translating technical concepts into understandable steps
• Accurately document incidents, resolutions, and knowledge articles to support operational excellence
• Work within defined SLAs, managing multiple requests while maintaining attention to detail and quality
• Escalate issues appropriately and collaborate with teammates to drive fast, effective resolution
• Stay current on Microsoft updates, features, and best practices to continuously improve the support experience

Skills

Microsoft 365

Entra ID

Windows OS

Teams

SharePoint

OneDrive

Intune

Troubleshooting

Customer service

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Job description

As one of Microsoft's most recognized global partners, Quisitive sits at the forefront of cloud transformation, enterprise data strategy, cybersecurity, and the emerging frontier of agentic AI. Here, consultants and technologists operate on the edge of innovation—supported by a culture that values craftsmanship, open collaboration, and technical expertise. If you're looking for a place where you can innovate, solve complex problems, and build solutions that make a measurable impact, join us.

It is a very exciting time of growth for our Managed Services team and we are currently hiring an Associate Helpdesk Consultant to join our growing Helpdesk as a Service team, providing technical support for key clients.

This is a remote position but should be located in Central or Eastern time zones.

What will my role be?

As an Associate Helpdesk Consultant, you are on the front lines of the customer experience—providing high-quality, human-centered support that helps end users stay productive and confident in their technology. You bring strong, hands‑on expertise across the Microsoft ecosystem and pair it with a customer‑first mindset, clear communication, and disciplined execution.

This role is ideal for someone who thrives in a fast‑paced, service‑driven environment, takes pride in their craft, and sees every interaction as an opportunity to build trust with our customers.

• Serve as a primary support contact for end users, delivering timely, professional, and empathetic assistance
• Troubleshoot and resolve common end-user issues across the Microsoft ecosystem, including Microsoft 365, Windows, Entra ID, Teams, SharePoint, OneDrive, and basic Intune device management
• Clearly guide users through issue resolution, translating technical concepts into understandable steps
• Accurately document incidents, resolutions, and knowledge articles to support operational excellence
• Work within defined SLAs, managing multiple requests while maintaining attention to detail and quality
• Escalate issues appropriately and collaborate with teammates to drive fast, effective resolution
• Stay current on Microsoft updates, features, and best practices to continuously improve the support experience

Who You Are

• Capable & Curious
  • You bring a strong foundation of technical skills with a bias for action
  • You enjoy learning, experimenting, and expanding your expertise within the Microsoft ecosystem
  • You take initiative to understand problems deeply and deliver thoughtful solutions
• Professionally Enthusiastic & Collaborative
  • You show up with optimism, professionalism, and a genuine desire to help
  • You communicate clearly, calmly, and confidently—especially under pressure
  • You collaborate openly with teammates and contribute positively to team culture
• Growth‑Minded with an Owner Mentality
  • You take accountability for your work and pride in delivering great outcomes
  • You value feedback and coaching as tools for continuous improvement
  • You think beyond the ticket, looking for ways to improve processes and the customer experience

What's required?

• 1-3 years hands‑on experience supporting Microsoft 365 environments
• Working knowledge of Entra ID (Azure AD), Windows OS, Teams, Outlook, SharePoint, and OneDrive
• Familiarity with basic Intune device management and endpoint troubleshooting
• Strong analytical and problem‑solving skills
• Excellent verbal and written communication skills
• Experience working in ticketing systems and structured support environments (ServiceNow, etc.)
• Comfort working within SLAs and service delivery metrics
• Bachelor's degree or equivalent experience
• Work hours are 8:00-5:00 Central time weekdays

Why Quisitive?

• High‑impact, interesting work supporting real customers and real business outcomes
• A culture of trust, ownership, and craftsmanship, where your contributions matter
• Continuous learning through Microsoft certifications, hands‑on exposure, and coaching
• Opportunities to grow your career within a leading Microsoft partner
• A supportive, collaborative environment that values balance as much as ambition

US Citizens and Green Card holders are encouraged to apply. We are unable to offer sponsorship at this time.

About Quisitive

With significant growth since 2016, Quisitive is rapidly progressing our vision of becoming the leading global Microsoft partner as we continue to expand across the United States, Canada and India. With a diversified delivery model that includes both nearshore and offshore capabilities, our team of Microsoft experts delivers cloud solutions, artificial intelligence and business applications that transform our clients' businesses and achieve remarkable business outcomes.