Help Desk Engineer — Remote IT Support & 365 Expert

Techx4u, Inc; United States; Híbrido; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote/hybrid working

Career progression

Professional development

Resumo da oferta

Techx4u, Inc. is seeking a Help Desk Engineer to provide day-to-day technical support for clients and internal users. You will troubleshoot Windows, Microsoft 365, networking, endpoint, and user-access issues while maintaining high standards of customer service.

This hands-on role is ideal for someone who enjoys troubleshooting, learning new technologies, and solving problems rather than simply escalating tickets, with remote/hybrid work opportunities.

Qualificações

• 1–3 years of experience in IT support or help desk roles.
• Good knowledge of Windows 10/11 troubleshooting.
• Working knowledge of Microsoft 365.
• Understanding of basic TCP/IP, DNS, DHCP, Wi-Fi, and VPN concepts.
• Strong troubleshooting and problem-solving skills.
• Good written and spoken English.
• Ability to communicate professionally with customers.

Responsabilidades

• Provide L1/L2 technical support through the service desk and remote support tools.
• Troubleshoot Windows desktops, laptops, applications, printers, and peripheral devices.
• Support Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and user accounts.
• Troubleshoot basic networking, DNS, Wi‑Fi, VPN, and connectivity issues.
• Manage tickets, document troubleshooting steps, and maintain accurate resolutions.
• Assist with endpoint security, patching, backups, and monitoring activities.
• Escalate complex incidents to senior engineers when required.

Conhecimentos

Windows troubleshooting

Customer service

Documentation

English communication

Ferramentas

PowerShell

RMM/PSA platforms

Azure AD/Entra ID

Intune

Descrição da oferta de emprego

Techx4u, Inc. is seeking a Help Desk Engineer to provide day-to-day technical support for clients and internal users. You will troubleshoot Windows, Microsoft 365, networking, endpoint, and user-access issues while maintaining high standards of customer service.

This hands-on role is ideal for someone who enjoys troubleshooting, learning new technologies, and solving problems rather than simply escalating tickets, with remote/hybrid work opportunities.