Remote Helpdesk Associate: Level 1 Tech Support

Kforce Inc; Atlanta (GA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Kforce has a client seeking a remote Helpdesk Associate to join their team. You will provide customer service and technical support in a fast-paced call center environment, addressing order inquiries, troubleshooting hardware and software, and resolving account access issues.

This role emphasizes strong problem-solving and communication skills with inbound calls and adherence to defined processes. This position requires experience in remote support, ability to work within a structured schedule,

Qualifications

• Recent experience in customer service or technical support.
• Experience working remotely in a professional setting.
• Ability to follow structured call center processes and schedules.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal communication and customer service skills.

Responsibilities

• Respond to inbound customer and employee support requests.
• Troubleshoot order, system, hardware, software, and account issues.
• Provide first-level technical support and issue resolution.
• Document interactions and escalate complex issues as needed.
• Deliver excellent customer service while meeting performance metrics.
• Follow established support processes and procedures.
• Maintain productivity and quality standards in a structured call center.
• Provide tech support for APIS Loss Prevention camera monitoring.
• Reset store user passwords and login access issues.
• Troubleshoot systems used to investigate varying topics.
• Troubleshoot Active Directory and manage user groups affecting email/access.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Remote work

Time management

Multitasking

Tools

Active Directory

APIS

Loss Prevention Camera

Job description

Kforce has a client seeking a remote Helpdesk Associate to join their team. You will provide customer service and technical support in a fast-paced call center environment, addressing order inquiries, troubleshooting hardware and software, and resolving account access issues.

This role emphasizes strong problem-solving and communication skills with inbound calls and adherence to defined processes. This position requires experience in remote support, ability to work within a structured schedule,