Help Desk Associate

Kforce Inc; Jacksonville (FL); On-site; USD 42,000 - 55,000; Full time

Job summary

Kforce Inc in Jacksonville, FL is seeking a Tier 1 IT Help Desk Technician to provide first-line support to end users. You will troubleshoot hardware, software, password, connectivity and system access issues with a customer-focused mindset.

The ideal candidate will have strong communication skills, a willingness to learn, and the ability to efficiently resolve and escalate technical issues as needed in a fast-paced environment.

Qualifications

• Help desk or IT support experience required.
• Experience supporting enterprise applications and business systems.
• Willingness to learn and develop technical skills.
• Independent learner.
• Strong communication skills.
• Detail-oriented and reliable.
• Excellent deductive reasoning.
• Bilingual skills are a plus.

Responsibilities

• Provide first-line technical support to end users.
• Troubleshoot hardware, software, password, connectivity, and system access issues.
• Deliver excellent customer service.
• Upscale and escalate technical issues as needed in a fast-paced environment.

Skills

Help Desk

IT Support

Enterprise Apps

Continuous Learning

Independent Learner

Communication Skills

Detail Orientation

Deductive Reasoning

Bilingual

Job description

Responsibilities

Kforce is partnering with a client in Jacksonville, FL that is seeking a Tier 1 IT Help Desk Technician to provide first-line technical support to end users. Summary: This role is responsible for troubleshooting common hardware, software, password, connectivity, and system access issues while delivering excellent customer service. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to efficiently resolve and upscale technical issues as needed in a fast-paced environment.

Requirements

• Help Desk or IT Support experience
• Experience supporting enterprise applications and business systems
• Continuous learning mindset with a focus on technical development
• Independent learner
• Strong communication skills
• Detail-oriented and reliable
• Excellent deductive reasoning skills
• Bilingual skills are a plus

Desired Skills

• Experience delivering exceptional customer service
• Strong troubleshooting and technical support expertise
• Strong verbal and written communication skills
• Ability to identify root causes and implement effective solutions
• Ability to mentor, train, and support team members
• Experience supporting transportation, logistics, or supply chain systems is a plus

Experience supporting enterprise business applications is highly preferred, including:

• Transportation Management Systems (TMS)
• Mobile Applications
• Scan & Imaging Solutions
• Logistics & Workflow Platforms
• Email Configuration & Account Setup
• Infios (formerly MercuryGate) TMS

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.