Remote Help Desk Technician – Tier 1 (Contract)

Level One Personnel, Inc.; United States; Remote; USD 15,000 - 17,000; Full time

Benefits offered by this job

Health Benefit Coverage after 60 days

401k After 1 Year

Job summary

Level One Personnel, Inc. is seeking a Help Desk Technician – Tier 1 for a remote, long-term contract role starting July 2026. The schedule is Monday–Friday 8am–5pm EST with a one-hour lunch, paid hourly.

You will provide end-user support by phone, email or web submits, perform basic maintenance, and log incidents promptly. The role requires teamwork, reliable internet, and strong customer service. Knowledge of VPN and Active Directory is a plus, with attendance and flexibility essential.

Qualifications

• Experience providing end-user support via phone, email, or web submits.
• Familiarity with ticketing systems and VPN environments.
• Strong customer service and teamwork skills.

Responsibilities

• Provide professional end-user support via telephone, email or web submits.
• Perform restorative or maintenance actions to resolve end-user problems.
• Respond to end-user issues using standard procedures.
• Track incidents and calls, entering data into the database timely and accurately.
• May be responsible for ensuring systems are configured properly.

Skills

Ticketing Systems

VPN

Active Directory

Desktop productivity

Customer service

Team collaboration

Troubleshooting

Job description

Level One Personnel, Inc. is seeking a Help Desk Technician – Tier 1 for a remote, long-term contract role starting July 2026. The schedule is Monday–Friday 8am–5pm EST with a one-hour lunch, paid hourly.

You will provide end-user support by phone, email or web submits, perform basic maintenance, and log incidents promptly. The role requires teamwork, reliable internet, and strong customer service. Knowledge of VPN and Active Directory is a plus, with attendance and flexibility essential.