Remote Help Desk & Training Projects Coordinator

The-Consortium-Inc.; Washington (District of Columbia); Remote; USD 42,000 - 54,000; Full time

Job summary

The-Consortium-Inc. in Washington, DC is seeking a detail-oriented coordinator to support volunteers with operating systems, triage help-desk tickets, and maintain Tax-Aide Library sections.

You will collaborate with Tax-Aide Operations to identify efficiencies, review training materials, and participate in team meetings; Bachelor's preferred. Remote or onsite in DC. Proficiency in Microsoft Office and familiarity with Smartsheet, Salesforce, and JIRA are required.

Qualifications

• Proficiency with Microsoft Office; familiarity with project tools.

Responsibilities

• Provide project coordination and help desk support to volunteers on operating systems.
• Triage support tickets and review/process data requests and system tickets.
• Maintain Tax-Aide Library sections in Volunteer Portal; ensure materials are organized and current.
• Coordinate with Tax-Aide Operations to identify business opportunities for efficiencies.

Skills

Microsoft Office

Smartsheet

Salesforce

JIRA

Education

Bachelor's Degree

Job description

The-Consortium-Inc. in Washington, DC is seeking a detail-oriented coordinator to support volunteers with operating systems, triage help-desk tickets, and maintain Tax-Aide Library sections.

You will collaborate with Tax-Aide Operations to identify efficiencies, review training materials, and participate in team meetings; Bachelor's preferred. Remote or onsite in DC. Proficiency in Microsoft Office and familiarity with Smartsheet, Salesforce, and JIRA are required.