Remote Help Desk Specialist for Non-Profit Tax-Aide

RJM Technologies; Washington (District of Columbia); Remote; USD 42,000 - 56,000; Part time

Job summary

RJM Technologies is assisting a major nonprofit association advocating for older adults by filling a Help Desk Support role, potentially fully remote for six months.

The position supports Tax-Aide volunteers across various software systems and websites, requiring at least two years in help desk roles and familiarity with the tools listed. This remote opportunity emphasizes training materials development and reliable, deadline-driven service.

Qualifications

• 2+ years of help desk or contact center experience.
• Experience creating training materials.
• Familiar with MS Office and the listed tools (Smartsheet, LogMeIn Rescue, Brainshark, Zendesk, Salesforce, JIRA).

Responsibilities

• Triage tickets and route to appropriate program groups.
• Maintain Tax-Aide Library materials in the Volunteer Portal.
• Coordinate with Tax-Aide Operations to drive efficiencies.
• Participate in Operations Team and related meetings.
• Collaborate on development of e-learning courses with team and vendors.

Skills

Help desk experience

Multitasking

Training materials

Tools

Microsoft Office

Smartsheet

LogMeIn Rescue

Brainshark

Zendesk

Salesforce

JIRA

Job description

RJM Technologies is assisting a major nonprofit association advocating for older adults by filling a Help Desk Support role, potentially fully remote for six months.

The position supports Tax-Aide volunteers across various software systems and websites, requiring at least two years in help desk roles and familiarity with the tools listed. This remote opportunity emphasizes training materials development and reliable, deadline-driven service.