Customer Service Representative âEUR\" Help Desk (Temp)

Maximus; United States; Remote; USD 28,000 - 41,000; Full time

Job summary

Maximus, a trusted federal partner, is seeking a remote Helpdesk specialist to support CMS contractor services. This is a temporary, time-limited assignment with an expected end date of December 31, 2026, and a start around November 16, 2026. Employment is contingent upon CMS vetting after offer acceptance.

You will assist Providers with problem reports, service requests, and identity management self-registration processes, delivering ongoing support to the Medicare Provider community.

Job description

Maximus is a trusted federal partner supporting mission critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission driven services that help millions access vital healthcare information and benefits.

This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance.

This is a temporary, time limited position. The projected start date is November 16, 2026, with an expected end date of December 31, 2026. Start date is contingent upon completion of required vetting processes.

This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests. The help desk also provides vetting and approval and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.