Remote Help Desk Specialist — IT Support & Training

MD; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Paid time off

State pension

Maryland State Employees Credit Union

Job summary

The Maryland Department of Labor is seeking a Helpdesk Specialist for the Division of Workforce Development and Adult Learning. You will provide technical assistance, user training, and support for the Maryland Workforce Exchange (MWE) system to staff, partner agencies, and the public.

You will also assist the System Administrator on system projects, manage user accounts, create data reports, and document processes.

Qualifications

• Six months of experience providing IT Helpdesk customer service.
• One year of experience with troubleshooting and resolving technical issues for end users.
• One year of professional experience with system testing, defect resolution, software and stress testing.
• Experience working in a high pressure setting with time-sensitive demands.

Responsibilities

• Provide direct support, technical assistance, and training for the Maryland Workforce Exchange (MWE) system to staff, partner agencies, and public customers.
• Assist with user support, troubleshooting, ticketing, account management, data reports, user accounts, and documentation.

Skills

IT Helpdesk experience

Customer service

Troubleshooting

System testing

High-pressure environment

Education

High school diploma or GED

Tools

Microsoft 365

Google Workspace

Ticketing systems

Job description

The Maryland Department of Labor is seeking a Helpdesk Specialist for the Division of Workforce Development and Adult Learning. You will provide technical assistance, user training, and support for the Maryland Workforce Exchange (MWE) system to staff, partner agencies, and the public.

You will also assist the System Administrator on system projects, manage user accounts, create data reports, and document processes.