Remote Help Desk Engineer

Energy Innovation Corp; Waipahu (HI); On-site; USD 105,000 - 151,000; Full time

Benefits offered by this job

Strong benefits

Mentorship from senior engineers

Job summary

Entertainment Plus is seeking a Help Desk Technician to design, build, and ship software serving millions of users daily. The role focuses on ownership of critical systems, addressing RAID issues, and modernizing legacy code from their Waipahu, HI base.

The ideal candidate will demonstrate flexibility, independent work ethic, and strong communication while maintaining robust network and VPN readiness. Expect competitive salary and strong benefits within a collaborative engineering culture.

Qualifications

• Demonstrated flexibility in a fast-moving tech environment.
• Ability to work independently and within a small team.
• Working knowledge of Microsoft 365 Administration.

Responsibilities

• Address RAID configuration integration and ensure events aren’t dropped at midnight.
• Refactor legacy code to reduce technical debt over time.
• Write clean, well-tested code that scales with user growth.
• Replace brittle hacks with robust PowerShell solutions for Waipahu-scale operations.
• Decide when to buy Group Policy vs build it for the Waipahu, HI stack.

Skills

Flexibility

Independent work

Microsoft 365 Admin

Debugging at odd hours

Communication

TCP/IP

Tech politics experience

Job description

Entertainment Plus is seeking a Help Desk Technician to design, build, and ship software serving millions of users daily. The role focuses on ownership of critical systems, addressing RAID issues, and modernizing legacy code from their Waipahu, HI base.

The ideal candidate will demonstrate flexibility, independent work ethic, and strong communication while maintaining robust network and VPN readiness. Expect competitive salary and strong benefits within a collaborative engineering culture.