Help Desk Technician

Energy Innovation Corp; Waipahu (HI); On-site; USD 105,000 - 151,000; Full time

Benefits offered by this job

Strong benefits

Mentorship from senior engineers

Job summary

Entertainment Plus is seeking a Help Desk Technician to design, build, and ship software serving millions of users daily. The role focuses on ownership of critical systems, addressing RAID issues, and modernizing legacy code from their Waipahu, HI base.

The ideal candidate will demonstrate flexibility, independent work ethic, and strong communication while maintaining robust network and VPN readiness. Expect competitive salary and strong benefits within a collaborative engineering culture.

Qualifications

• Demonstrated flexibility in a fast-moving tech environment.
• Ability to work independently and within a small team.
• Working knowledge of Microsoft 365 Administration.

Responsibilities

• Address RAID configuration integration and ensure events aren’t dropped at midnight.
• Refactor legacy code to reduce technical debt over time.
• Write clean, well-tested code that scales with user growth.
• Replace brittle hacks with robust PowerShell solutions for Waipahu-scale operations.
• Decide when to buy Group Policy vs build it for the Waipahu, HI stack.

Skills

Flexibility

Independent work

Microsoft 365 Admin

Debugging at odd hours

Communication

TCP/IP

Tech politics experience

Job description

Entertainment Plus is hiring a Help Desk Technician to design, build, and ship software that serves millions of users every day. What anchors this Waipahu job is ownership; the $105,000 - $151,000, the remote hours, the 4-year ask all hang off that.

Key Responsibilities

• Chase down the RAID Configuration integration that silently drops Entertainment Plus events at midnight
• Profile and refactor legacy code to reduce technical debt over time
• Write clean, well-tested code that scales with Entertainment Plus's growing user base
• Replace the brittle Flexibility hack with a PowerShell solution that survives Waipahu scale
• Decide when to buy Group Policy versus build it for Entertainment Plus's Waipahu, HI stack

What You'll Bring

• Demonstrated Flexibility expertise in a fast-moving technology environment
• Ability to thrive both independently and as part of a tight-knit team
• Working knowledge of Microsoft 365 Administration alongside transferable Delegation chops
• The grit to debug at 4pm on a Friday without complaint
• Confident communicator across email, calls, and in-person meetings
• Real proficiency with TCP/IP, plus willingness to learn VPN Configuration fast
• 3+ years navigating the politics that technology work attracts

Entertainment Plus is an unhurried, fiercely independent Waipahu company that would rather earn trust slowly than buy attention quickly. Inclusion isn't a poster on the Waipahu, HI wall; it's who gets pulled into the room and heard.

Joining Entertainment Plus means $105,000 - $151,000, strong benefits, and a culture where senior engineers actively mentor newer talent.

New applicants this week join a hiring cycle that is already in motion.

Think you can bring something different to our technology team?