Help Desk Engineer - Remote & Onsite IT Support

Heritage Senior Living; West Allis, Town of Brookfield (WI, WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Paid time off

Retirement savings opportunities

Training and professional development

Job summary

Heritage Senior Living is seeking a Help Desk Engineer to provide timely technical support via phone, email, chat, remote desktop, and in-person visits. You will diagnose issues, guide users, and escalate complex problems while maintaining secure technology across the organization.

You’ll set up and support laptops, desktops, monitors, printers, and mobile devices; manage user accounts; and help maintain inventory and security.

Qualifications

• High school diploma or equivalent; degree preferred.
• Experience with Windows OS and standard workstation hardware.
• Experience with Microsoft 365, Active Directory, and SharePoint.
• Experience configuring laptops, desktops, printers, and mobile devices.
• Familiarity with MDN solutions and remote support tools.
• Strong customer-service orientation and excellent written/verbal communication.

Responsibilities

• Respond to and document help desk requests via phone, email, chat, or other channels.
• Troubleshoot hardware, software, connectivity, and account-access issues.
• Use remote desktop tools to diagnose and resolve problems.
• Set up and support laptops, desktops, mobile devices, tablets, and peripherals.
• Manage user accounts in Active Directory and Microsoft 365.
• Provide training materials and user guides.

Skills

Troubleshooting

Customer service

Documentation

Communication

Independent work

Education

High school diploma or equivalent; associate or bachelor's preferred

Bachelor's degree in IT or related field

Tools

Windows OS

Remote desktop

MDM solutions

Microsoft 365

Active Directory

SharePoint

Printers/Desktops/Mobile devices

Job description

Heritage Senior Living is seeking a Help Desk Engineer to provide timely technical support via phone, email, chat, remote desktop, and in-person visits. You will diagnose issues, guide users, and escalate complex problems while maintaining secure technology across the organization.

You’ll set up and support laptops, desktops, monitors, printers, and mobile devices; manage user accounts; and help maintain inventory and security.