Remote Help Desk Support

Kids Creek Children’s Clinic; Traverse City (MI); Remote; USD 40,000 - 60,000; Full time

Job summary

A children's healthcare provider is seeking a remote technical support specialist to troubleshoot software, hardware, and network issues. Responsibilities include responding to service requests via phone, email, or chat, ensuring prompt resolution, and maintaining documentation of support procedures. The ideal candidate has proven IT support experience, strong problem-solving skills, and familiarity with common software applications. This position offers the flexibility of remote work.

Qualifications

• Proven experience in IT support or help desk role.
• Familiarity with Windows, macOS, and common software applications.
• Ability to work independently and manage time effectively.

Responsibilities

• Respond to and resolve technical issues in a timely manner.
• Log, track, and update support tickets in the help desk system.
• Maintain documentation of support procedures.

Skills

IT support experience

Problem-solving skills

Strong communication skills

Tools

Remote support tools

Ticketing systems

Job description

Provide remote technical support to end-users by troubleshooting software, hardware, and network issues. Respond to service requests via phone, email, or chat and ensure prompt resolution or proper escalation.

Responsibilities

• Respond to and resolve technical issues in a timely manner
• Provide step-by-step guidance to users remotely
• Log, track, and update support tickets in the help desk system
• Escalate unresolved issues to higher-level IT staff
• Maintain documentation of support procedures
• Ensure customer satisfaction with each interaction

Requirements

• Proven experience in IT support or help desk role
• Familiarity with Windows, macOS, and common software applications
• Knowledge of remote support tools and ticketing systems
• Strong problem-solving and communication skills
• Ability to work independently and manage time effectively