Remote Service Desk Support

Talentoma; Georgia; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work

Job summary

Talentoma is seeking an entry-level Remote Service Desk Support to handle first-level questions, access requests, software concerns, and general user support. This full-time, fully remote role suits someone who communicates clearly and enjoys helping users resolve everyday technology issues.

You will respond to incoming requests, gather information, create and update tickets, and provide basic troubleshooting following approved procedures.

Qualifications

• Entry-level role encouraged to apply.
• Must be comfortable with computers and basics of software.
• Ability to document information clearly and accurately.
• Must follow established procedures for troubleshooting and ticketing.

Responsibilities

• Respond to incoming service desk requests.
• Gather information about user technology issues.
• Create and update support tickets accurately.
• Provide basic troubleshooting guidance using approved procedures.
• Assist users with routine software and access questions.
• Document troubleshooting steps and outcomes.
• Route unresolved issues to appropriate support teams.
• Track open tickets and follow-up requirements.

Skills

Strong communication

Basic computer skills

Documentation

Problem solving

Attention to detail

Independent remote work

Customer service

Job description

The Remote Service Desk Support professional provides first-level assistance for routine technical questions, access requests, software concerns, and general user support. This entry-level, full-time, fully remote role is designed for someone who is comfortable with computers, communicates clearly, and enjoys helping users resolve everyday technology issues.

• Respond to incoming service desk requests.
• Gather relevant information about user technology issues.
• Create and update support tickets accurately.
• Provide basic troubleshooting guidance using approved procedures.
• Assist users with routine software and access questions.
• Document troubleshooting steps and outcomes.
• Route unresolved technical issues to appropriate support teams.
• Track open tickets and follow-up requirements.
• Follow established technology-support and data-handling procedures.
• Entry-level candidates are encouraged to apply.
• Basic familiarity with computers and common software.
• Strong communication and listening skills.
• Comfortable following technical troubleshooting steps.
• Good problem-solving and attention-to-detail abilities.
• Able to document technical information clearly.
• Patient and professional when assisting users.
• Reliable and comfortable working independently remotely.
• Fully remote work-from-home position.
• Full-time professional schedule.
• Structured technical-support onboarding.
• Opportunity to develop IT support and troubleshooting skills.
• Digital support tools provided for assigned work.