Remote Service Desk Associate

Talentoma; Virginia (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Remote work

Entry-level friendly

Job summary

Talentoma is seeking a Remote Service Desk Associate to support users with routine technology questions, tickets, and access requests. This entry-level, full-time remote role emphasizes clear communication, following structured procedures, and helping users resolve everyday tech concerns.

Responsibilities include handling incoming requests, gathering issue details, creating tickets, following established support steps, and routing complex problems to specialists.

Qualifications

• Clear communication and listening skills are essential.
• Strong problem solving and attention to detail are required.
• Ability to follow structured troubleshooting steps and routines.

Responsibilities

• Assist with incoming service desk requests.
• Gather information about user technology concerns.
• Create and update service tickets.
• Route complex requests to appropriate technical teams.
• Monitor tickets and perform required follow-up.
• Document interactions and troubleshooting results.

Skills

Communication

Active listening

Problem solving

Organization

Remote work discipline

Attention to detail

Job description

The Remote Service Desk Associate assists users with routine technology questions, support tickets, access requests, and common service issues. This entry-level, full-time remote position is ideal for someone who communicates clearly, follows structured procedures, and enjoys helping users resolve everyday technology concerns.

• Assist with incoming service desk requests.
• Gather information regarding user technology concerns.
• Create and update service tickets.
• Help users follow established support steps.
• Assist with routine account and access requests.
• Document support interactions and troubleshooting results.
• Route complex requests to appropriate technical teams.
• Monitor assigned tickets and required follow-up.
• Communicate technical instructions clearly and professionally.
• Entry-level candidates are encouraged to apply.
• Basic familiarity with computers and common software.
• Strong communication and listening skills.
• Good problem-solving abilities.
• Comfortable learning new technology systems.
• Strong attention to detail.
• Ability to follow troubleshooting instructions.
• Basic proficiency with web-based applications.
• Strong organization and follow-through.
• Dependable and professional remote work habits.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Opportunity to build service desk experience.
• Structured technical support workflows.