Help Desk - Part Time

Vaco; Dublin (OH); On-site; USD 28,000 - 30,000; Part time

Job summary

Vaco is seeking a dependable, customer-focused Part-Time Help Desk Technician to provide day-to-day technical support and assist with IT operations in Dublin, OH. You will manage support requests, perform basic AD administration, manage security badges, and troubleshoot phone and VPN issues.

The ideal candidate will have strong customer service, solid troubleshooting, and the ability to prioritize requests while delivering timely, effective support.

Qualifications

• Experience in a Help Desk, IT Support, or Technical Support role preferred.
• Basic understanding of Active Directory and password resets.
• Familiarity with ticketing systems and IT service request management.
• Basic troubleshooting experience with phone systems, VPN connectivity, and software installation.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Manage and prioritize incoming support requests through a ticketing system, ensuring timely responses, accurate documentation, and effective resolution.
• Perform basic Active Directory administration, including password resets and user information updates.
• Manage employee security badges through access control platforms, ensuring appropriate access and compliance with security procedures.
• Provide basic troubleshooting and support for phone systems and VPN connectivity.
• Escalate complex issues when necessary and deliver customer-focused technical support.

Skills

Customer service

AD basics

Ticketing systems

VPN troubleshooting

Phone systems troubleshooting

Communication

Job description

Schedule: Tuesday-Thursday | 24 hours per week

Compensation: $20-$22 per hour

Position Overview

We are seeking a dependable and customer-focused Part-Time Help Desk Technician to provide day-to-day technical support and assist with IT operations. This role is responsible for managing support requests, performing basic Active Directory administration, maintaining security badge access, and troubleshooting phone and VPN connectivity issues.

The ideal candidate has a strong customer service mindset, solid troubleshooting skills, and the ability to prioritize requests while providing timely and effective technical support.

Key Responsibilities

• Manage and prioritize incoming support requests through a ticketing system, ensuring timely responses, accurate documentation, and effective resolution.
• Perform basic Active Directory (AD) administration, including password resets, account information updates, organizational unit (OU) assignments, and security group membership management.
• Manage employee security badges through access control platforms, ensuring appropriate access and compliance with established security procedures.
• Provide basic troubleshooting and support for phone systems to maintain reliable business communications.
• Troubleshoot VPN connectivity issues and assist with VPN software installation and setup for end users.
• Deliver professional, customer-focused technical support while escalating more complex issues when necessary.

Qualifications

• Previous experience in a Help Desk, IT Support, or Technical Support role preferred.
• Basic understanding of Active Directory and user account administration.
• Familiarity with ticketing systems and IT service request management.
• Basic troubleshooting experience with phone systems, VPN connectivity, and software installation.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently, prioritize tasks, and provide excellent end-user support.