Remote IT Support Specialist

World Travel Holdings Inc; United States; Remote; USD 58,454,000 - 79,085,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k) with match

Paid time off

Travel discounts

Job summary

World Travel Holdings is seeking a detail-oriented remote Help Desk Analyst to join our End User Support Team. This role focuses on resolving issues reported through our ticketing system and keeping our organization’s technology running smoothly.

The schedule is Saturday through Wednesday, 11am to 8pm EST. As part of a large, travel-focused company headquartered in Fort Lauderdale, you will troubleshoot Windows and network-related problems, document outcomes, and collaborate with teammates to

Qualifications

• High school diploma or equivalent; prior experience in a technical support or help desk role.
• Experience using a ticketing system to document, prioritize, and resolve end-user support requests in a remote environment.
• Knowledge of Microsoft Windows 11 desktops and laptops.
• Experience in computer upgrades, troubleshooting, and parts replacement.
• Knowledge of TCP/IP, DHCP, DNS, and other networking protocols.
• Working knowledge of Microsoft Windows Server administration and troubleshooting.
• Experience with Windows Service Active Directory, Microsoft Entra ID and Azure Active Directory.
• Strong working knowledge of Microsoft 365 applications, including Word, Excel, and Outlook.
• Experience supporting Microsoft Exchange Server on-premises and Exchange Online.
• Excellent written and verbal communication skills, with the ability to create clear and accurate technical documentation.
• Experience with MacOS preferred
• Technical certification (A , Network ) preferred
• Able to work: Saturday through Wednesday, 11am to 8pm EST

Responsibilities

• Resolve issues reported through the ticketing system and provide remote end-user support.
• Keep our End User Support Team functioning smoothly and troubleshoot effectively.
• Document outcomes clearly and maintain up-to-date tickets for continuity.
• Collaborate with teammates to share knowledge and improve support processes.

Job description

World Travel Holdings is seeking a detail-oriented remote Help Desk Analyst to join our End User Support Team. This role focuses on resolving issues reported through our ticketing system and keeping our organization’s technology running smoothly.

The schedule is Saturday through Wednesday, 11am to 8pm EST. As part of a large, travel-focused company headquartered in Fort Lauderdale, you will troubleshoot Windows and network-related problems, document outcomes, and collaborate with teammates to