Remote Help Desk Analyst – VPN & IT Support

TEKsystems; Atlanta (GA); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Job summary

TEKsystems is seeking a Help Desk professional to support remote access and VPN issues. The role emphasizes polished communication, problem-solving, and adherence to scripts while handling internal calls.

Experience with ServiceNow is a plus, and the position is contract-to-hire with potential growth within the company. The job is based in Sandy Springs, GA, with remote work currently in place and occasional onsite requirements.

Qualifications

• Strong customer service experience.
• Ability to troubleshoot VPN and remote access issues.
• Proficiency in help desk operations, including ticket processing and script adherence.
• Excellent communication skills.

Responsibilities

• Provide exceptional customer service while assisting internal employees over the phone.
• Resolve VPN and remote access setup issues efficiently.
• Handle help desk tickets, process them accurately, and follow scripts to guide users through the queue.
• Participate in onsite training for the first four weeks from Monday to Friday, 8 AM to 5 PM.
• Work shifts including Tuesday to Saturday or Sunday to Thursday from 2 PM to 10:30 PM, and Tuesday to Saturday from 7 AM to 3:30 PM.

Skills

Customer Service

VPN Troubleshooting

Help Desk Operations

Communication Skills

Tools

ServiceNow

Job description

TEKsystems is seeking a Help Desk professional to support remote access and VPN issues. The role emphasizes polished communication, problem-solving, and adherence to scripts while handling internal calls.

Experience with ServiceNow is a plus, and the position is contract-to-hire with potential growth within the company. The job is based in Sandy Springs, GA, with remote work currently in place and occasional onsite requirements.