Remote Help Desk Analyst for IT Support

World Travel Holdings; Fort Lauderdale (FL); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) with discretionary match

Paid time off and holidays

Travel discounts and employee perks

Employee Assistance Program (EAP)

Professional development and learning

Job summary

World Travel Holdings is seeking a detail-oriented Help Desk Analyst to join our End User Support Team in a remote capacity. The role focuses on resolving issues reported through our Ticketing System and keeping our organization’s technology running smoothly.

Schedule: Saturday through Wednesday, 11am to 8pm EST. The ideal candidate will have experience with Windows 11, Windows Server, Active Directory/Azure AD, and Microsoft 365, and will demonstrate strong customer service, documentation, and

Qualifications

• High school diploma or equivalent; prior experience in a technical support or help desk role.
• Experience using a ticketing system to document, prioritize, and resolve end-user support requests in a remote environment.
• Knowledge of Microsoft Windows 11 desktops and laptops; Windows Server administration and troubleshooting.

Responsibilities

• Resolve end-user issues via the ticketing system with timely updates.
• Provide clear documentation of issues and resolutions for team visibility.
• Maintain professional communication with users and escalate when necessary.

Skills

Ticketing System Experience

Customer Service

Documentation

Problem Solving

Education

High school diploma or equivalent

Tools

Windows 11

Windows Server

Active Directory

Azure Active Directory

Microsoft 365

Exchange Server

MacOS

Job description

World Travel Holdings is seeking a detail-oriented Help Desk Analyst to join our End User Support Team in a remote capacity. The role focuses on resolving issues reported through our Ticketing System and keeping our organization’s technology running smoothly.

Schedule: Saturday through Wednesday, 11am to 8pm EST. The ideal candidate will have experience with Windows 11, Windows Server, Active Directory/Azure AD, and Microsoft 365, and will demonstrate strong customer service, documentation, and