Help Desk Analyst

TEKsystems; Atlanta (GA); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Job summary

TEKsystems is seeking a Help Desk professional to support remote access and VPN issues. The role emphasizes polished communication, problem-solving, and adherence to scripts while handling internal calls.

Experience with ServiceNow is a plus, and the position is contract-to-hire with potential growth within the company. The job is based in Sandy Springs, GA, with remote work currently in place and occasional onsite requirements.

Qualifications

• Strong customer service experience.
• Ability to troubleshoot VPN and remote access issues.
• Proficiency in help desk operations, including ticket processing and script adherence.
• Excellent communication skills.

Responsibilities

• Provide exceptional customer service while assisting internal employees over the phone.
• Resolve VPN and remote access setup issues efficiently.
• Handle help desk tickets, process them accurately, and follow scripts to guide users through the queue.
• Participate in onsite training for the first four weeks from Monday to Friday, 8 AM to 5 PM.
• Work shifts including Tuesday to Saturday or Sunday to Thursday from 2 PM to 10:30 PM, and Tuesday to Saturday from 7 AM to 3:30 PM.

Skills

Customer Service

VPN Troubleshooting

Help Desk Operations

Communication Skills

Tools

ServiceNow

Job description

Job Description

We are seeking additional support for our Help Desk team to assist with remote access and VPN issues. This position requires candidates to be polished, professional, and logical in their approach to problem-solving. Experience with ServiceNow is advantageous, as this role involves handling help desk calls and troubleshooting technical issues. This is a contract-to-hire opportunity, offering a chance for career growth within the company.

Responsibilities

• Provide exceptional customer service while assisting internal employees over the phone.
• Resolve VPN and remote access setup issues efficiently.
• Handle help desk tickets, process them accurately, and follow scripts to guide users through the queue.
• Participate in onsite training for the first four weeks from Monday to Friday, 8 AM to 5 PM.
• Work shifts including Tuesday to Saturday or Sunday to Thursday from 2 PM to 10:30 PM, and Tuesday to Saturday from 7 AM to 3:30 PM.

Essential Skills

• Strong customer service experience.
• Ability to troubleshoot VPN and remote access issues.
• Proficiency in help desk operations, including ticket processing and script adherence.
• Excellent communication skills.

Additional Skills And Qualifications

• Experience with ServiceNow is a plus.
• Professional and polished demeanor.
• Logical thinking and effective questioning and answering techniques.

Work Environment

The IT team primarily operates in Sandy Springs, Georgia, with remote work currently in place. However, employees may be required to return onsite as needed. The role begins remotely, with potential shifts to onsite work at the hospital or other locations. Dress code is professional attire.

Job Type & Location

This is a Contract to Hire position based out of Sandy Springs, GA.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Sandy Springs, GA.

Application Deadline

This position is anticipated to close on Oct 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.