Remote Help Desk Analyst — Tier I Support (Colorado)

Focused HR Solutions; Denver (CO); Remote; USD 40,000 - 60,000; Full time

Job summary

A staffing agency is seeking a Help Desk Analyst to provide Tier I support for myColorado customers. This 100% remote position requires a minimum of 1 year experience in a help desk or support role. Responsibilities include resolving software and hardware issues, managing support tickets, and communicating with users. Ideal candidates will have an Associate's degree and strong customer service skills. The working hours are Tuesday to Saturday, accommodating up to 40 hours per week.

Qualifications

• Minimum of 1 year experience in a help desk or support role.
• Proficient in troubleshooting hardware and software issues.
• Strong written and verbal communication skills.

Responsibilities

• Provide Tier I support for myColorado customers.
• Resolve incoming support tickets efficiently.
• Communicate updates to users regarding ticket status.
• Enter tickets into the Incident Management system.
• Collaborate with team members for effective problem resolution.

Skills

Customer service skills

Communication skills

Troubleshooting

Ticket management

Education

Associate's degree in a related area

Job description

A staffing agency is seeking a Help Desk Analyst to provide Tier I support for myColorado customers. This 100% remote position requires a minimum of 1 year experience in a help desk or support role. Responsibilities include resolving software and hardware issues, managing support tickets, and communicating with users. Ideal candidates will have an Associate's degree and strong customer service skills. The working hours are Tuesday to Saturday, accommodating up to 40 hours per week.