Remote HealthTech Customer Success Leader

HealthJoy; Chicago (IL); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and vision insurance

Stock options

Paid parental leave

Short and Long Term Disability coverage

Flexible PTO

Job summary

A forward-thinking health-tech company is seeking a Customer Success Manager in Chicago. This role is essential for overseeing strategic customer relationships and driving revenue growth through proactive account management and engagement. The ideal candidate will have a strong benefits background and proven experience in customer account leadership, capable of navigating sales processes and managing complex client needs. The position requires a high-energy individual committed to delivering exceptional customer value while working in a dynamic and fast-paced environment.

Qualifications

• Minimum 4-5 years of customer-facing account leadership or related experience.
• Experience working as a benefit consultant or HR team member is beneficial.
• Ability to manage customer retention and account growth.

Responsibilities

• Own outcomes for your book of business, including product adoption and customer health.
• Lead the end-to-end renewal and expansion sales process.
• Build consultative relationships across all levels of customer organizations.

Skills

Benefits experience

Customer account management

Strategic relationship building

Sales process navigation

Crisis management

Data-driven leadership

Job description

A forward-thinking health-tech company is seeking a Customer Success Manager in Chicago. This role is essential for overseeing strategic customer relationships and driving revenue growth through proactive account management and engagement. The ideal candidate will have a strong benefits background and proven experience in customer account leadership, capable of navigating sales processes and managing complex client needs. The position requires a high-energy individual committed to delivering exceptional customer value while working in a dynamic and fast-paced environment.