Remote HealthTech Client Success Manager

Vida Health, Inc.; United States; Remote; USD 126,000 - 154,000; Full time

Job summary

Vida Health, Inc. is seeking a Client Success Manager (Health Plans/PBM) to serve as the primary contact for Vida's clients, ensuring high satisfaction and successful program adoption.

You will collaborate with sales, marketing, product, and external partners to align strategies and deliver measurable outcomes. In this role, you will own end-to-end client relationships, present data-driven insights, identify priorities, and help expand partnerships with health plans and PBMs across the U.S.

Qualifications

• Bachelor's degree required or higher.
• 5+ years in account management, sales, customer success or related roles, preferably in health tech.
• Knowledge of healthcare landscape and payer processes.
• Experience with Medicare/Medicaid populations a plus.
• Strong data analysis, stakeholder management and communication.
• Ability to manage multiple priorities with limited supervision.
• Excellent written and verbal communication; leadership relationships.

Responsibilities

• Be the face of Vida to ensure client delight across the journey.
• Own end-to-end client relationships from planning to renewal.
• Tell Vida's story with qualitative and quantitative analysis.
• Identify client priorities and upsell opportunities.
• Present analysis and strategic recommendations to leadership.
• Co-create marketing and engagement playbooks for client profiles.
• Lead cross-functional collaboration to address client needs and Vida's goals.
• Additional responsibilities as assigned.

Skills

Account management

Sales

Customer success

Business development

Data analysis

Relationship building

Strategic planning

PBM experience

Education

Bachelor's Degree

Tools

PowerPoint

Excel

CRM software

Job description

Vida Health, Inc. is seeking a Client Success Manager (Health Plans/PBM) to serve as the primary contact for Vida's clients, ensuring high satisfaction and successful program adoption.

You will collaborate with sales, marketing, product, and external partners to align strategies and deliver measurable outcomes. In this role, you will own end-to-end client relationships, present data-driven insights, identify priorities, and help expand partnerships with health plans and PBMs across the U.S.