Strategic Client Success Manager, Health Plans (Remote)

Papa; Miami (FL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and equity package

Medical, dental and vision insurance

HSA/FSA

401(k) plan with a match up to 4%

Flexible PTO

Parental leave and caregiver leave

Job summary

Papa is seeking a Client Success Manager to own day-to-day relationships for a portfolio of health plan clients. You’ll ensure programs run smoothly, deliverables land on time, and clients feel supported. You’ll work with internal teams to solve problems quickly and drive client success across launches and reporting.

Successful candidates will build trusted relationships, monitor program health, and escalate complex issues when needed. This role emphasizes execution, retention, and growth.

Qualifications

• Relationship management: build trust with clients and internal partners.
• Strong written and verbal communication for all levels.
• Project and task management across multiple accounts.
• Analytical skills to review data and identify trends.
• Problem-solving to resolve day-to-day issues escalations when needed.
• Attention to detail to ensure deliverables are accurate and timely.
• Cross-functional collaboration with internal teams.
• Self-discipline to work effectively from home and travel as required.

Responsibilities

• Own day-to-day relationship management for a portfolio of clients.
• Monitor client satisfaction, program health, and performance trends.
• Support client implementations and launches; coordinate requirements.
• Lead client meetings, business reviews, and performance discussions.
• Prepare and deliver routine client reporting per contract and SLAs.
• Coordinate data files and ensure timely responses to requests.

Job description

Papa is seeking a Client Success Manager to own day-to-day relationships for a portfolio of health plan clients. You’ll ensure programs run smoothly, deliverables land on time, and clients feel supported. You’ll work with internal teams to solve problems quickly and drive client success across launches and reporting.

Successful candidates will build trusted relationships, monitor program health, and escalate complex issues when needed. This role emphasizes execution, retention, and growth.