Strategic Client Success Manager, Health Plans/PBM

Vida Health; United States; Vor Ort; USD 126.000 - 154.000; Vollzeit

Zusammenfassung

Vida Health in the United States seeks a Client Success Manager for Health Plans/PBM to own end-to-end client relationships, onboarding, renewal, and growth opportunities. You will analyze data, share insights, and collaborate with internal teams to deliver value and drive client satisfaction.

You will navigate payer processes, present findings to leadership, and work with product, marketing, sales and analytics to optimize client outcomes.

Qualifikationen

• Bachelor’s Degree at minimum.
• 5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background.
• PBM experience required.
• Familiarity with the healthcare landscape and major healthcare legislation.
• Strong communication and relationship-building skills.
• Ability to analyze data, identify gaps and risks, and present actionable recommendations.

Aufgaben

• Be the face of Vida and ensure client satisfaction throughout the journey.
• Own end-to-end client relationships from planning, launch, management and renewal.
• Storytell Vida’s mission and impact through qualitative and quantitative analysis to clients and internal teams.
• Understand client priorities and up-sell opportunities.
• Present analysis and strategic recommendations to leadership.
• Co-create marketing and engagement playbooks for Vida’s client profiles.
• Lead cross-functional collaboration across product, design, engineering, analytics, sales and marketing to address client needs.

Kenntnisse

Account management

Sales

Customer success

Health tech

Data analysis

Relationship building

Ausbildung

Bachelor's degree

Tools

PowerPoint

Excel

Jobbeschreibung

Vida Health in the United States seeks a Client Success Manager for Health Plans/PBM to own end-to-end client relationships, onboarding, renewal, and growth opportunities. You will analyze data, share insights, and collaborate with internal teams to deliver value and drive client satisfaction.

You will navigate payer processes, present findings to leadership, and work with product, marketing, sales and analytics to optimize client outcomes.