Remote Client Success Manager - Implementation & Accounts

Join; Northern (KY); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Performance incentives

Fully remote work environment

Paid time off and company holidays

Technology and home-office allowance

Professional development path

Job summary

Cuvo Health, an enterprise telehealth infrastructure company, seeks a Client Success Manager to own the full client lifecycle from onboarding through ongoing account management.

You will coordinate cross-functional teams, ensure timely launches, manage executive stakeholder expectations, and drive renewals, retention and growth across a national client portfolio. This is a fully remote role supporting clients across U.S. time zones.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in customer success, implementation or account management within B2B software, healthcare or healthcare services.
• Ability to manage multiple concurrent client implementations against defined timelines.
• Experience with regulatory, compliance or financial documentation such as certifications, merchant underwriting, KYC, licensing or provider credentialing.
• Strong written and verbal communication skills with senior client stakeholders.
• Demonstrated accountability for client retention or renewal outcomes.
• Proficiency with Slack, Asana or comparable project management platforms, CRM systems such as HubSpot, and Microsoft 365.
• Availability to support clients across U.S. time zones.

Responsibilities

• Lead onboarding of new clients from contract execution through launch and timeline management.
• Manage implementation workstreams across payment processing, pharmacy integration, platform configuration and clinical onboarding.
• Prepare, submit and manage regulatory and certification applications, including LegitScript, and coordinate responses to reviewer inquiries.
• Coordinate cross-functional teams in Engineering, Operations, Compliance and Clinical to meet launch milestones.
• Be the primary point of contact for an assigned client portfolio and maintain service levels.
• Maintain accuracy of client pricing, product catalogs and commercial documentation.
• Resolve client requests related to platform, payment and fulfillment matters.
• Conduct monthly business reviews covering performance, patient volume, retention and growth opportunities.
• Drive renewals, service expansion and portfolio retention.
• Maintain current status reporting for all assigned accounts.
• Develop and maintain implementation standards, client communication protocols and onboarding documentation.
• Oversee AI-assisted client support tools to ensure quality and escalation.

Skills

Customer success

Account management

Cross-functional coordination

Communication

Education

Bachelor's degree or equivalent

Tools

Slack

Asana

HubSpot

Microsoft 365

Job description

Cuvo Health, an enterprise telehealth infrastructure company, seeks a Client Success Manager to own the full client lifecycle from onboarding through ongoing account management.

You will coordinate cross-functional teams, ensure timely launches, manage executive stakeholder expectations, and drive renewals, retention and growth across a national client portfolio. This is a fully remote role supporting clients across U.S. time zones.