Client Success Manager (Health Plans/PBM)

Vida Health; Oregon; Hybrid; USD 126,000 - 154,000; Full time

Job summary

Vida Health is seeking a Client Success Manager (Health Plans/PBM) to own end-to-end client relationships, ensuring satisfaction and growth. You will collaborate with internal teams to translate client needs into impactful programs.

You’ll analyze data, present insights to leadership, and help shape Vida’s client strategies while delivering exceptional service across health plans and PBM partners. Remote in the U.S.

Qualifications

• Bachelor’s degree required.
• 5+ years in account management, sales or customer success.
• PBM experience required.
• Familiarity with Medicare/Medicaid is a plus.
• Strong communication and data analysis skills.

Responsibilities

• Own end-to-end client relationships from planning to renewal.
• Present analysis and strategic recommendations to leadership.
• Collaborate with product, design, engineering, analytics, sales and marketing to address client needs.
• Lead cross-functional collaboration to develop client solutions.

Skills

Account management

Client relationships

Healthcare industry

Data analysis

Strategic thinking

Education

Bachelor’s degree

Tools

PowerPoint

Excel

Job description

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

As a Client Success Manager (Health Plans/PBM) at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be “the face of Vida” to provide client delight and exceed expectations at all touchpoints in the client journey. This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs. This role requires a high level of communication, relationship building, and business judgment to be successful, including performing data analysis, leading projects with internal constituencies, such as sales, marketing, and product as well as external partners. If you thrive in a fast-paced startup environment, enjoy working with internal/external partners and customers, want to be involved in the cutting edge of healthcare, and think strategically about business and partnership opportunities, this role may be for you.

Responsibilities

• Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey.
• Own end-to-end client relationships from planning, launch, ongoing management and renewal.
• Be the storyteller of Vida’s mission, value propositions and impact through qualitative and quantitative analysis to both our clients and internal Vida team.
• Understand priorities among clients and key stakeholders as well as up-sell opportunities.
• Present analysis & make strategic recommendations to leadership.
• Co-create the marketing and engagement playbook for Vida’s client profiles.
• Lead internal collaboration efforts across various functions which include product, design, engineering, analytics, sales and marketing, to develop and implement solutions addressing client needs, furthering Vida’s goals as well as success with the client.
• Additional responsibilities as assigned.

Requirements

• Bachelor’s Degree at minimum.
• 5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background. PBM experience required.
• Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
• Familiarity with key healthcare administration/payer processes.
• Experience with Medicare and/or Medicaid populations or programs is a plus.
• Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement.
• Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams.
• Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership.
• Ability to develop and maintain leadership level relationships internally and externally.
• Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
• Must be comfortable with navigating ambiguity and have the ability to strategically prioritize.
• Must be very organized and a team player.
• Proficient in the use of web and mobile technologies, powerpoint, and excel.
• Passionate about Vida’s mission.

$140,000 - $140,000 a year

Vida is proud to be an Equal Employment Opportunity and Aff

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

Please note

Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.

All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida will remain open through end of year, until filled.

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