Healthcare Transportation Scheduler & Member Support

CareCar, Inc.; United States; A distancia; USD 18.000 - 26.000; Jornada completa

Descripción de la vacante

CareCar, Inc. in Fullerton, CA is seeking a dedicated Customer Service Agent to schedule non-emergency transportation for health plan members. You will coordinate trips, route drivers, and update patients while ensuring HIPAA privacy and high-quality service.

The role is full-time with a permanent contract, offering a pay rate of $16.00 per hour. Experience in healthcare or transportation logistics is highly preferred, and training on our software and phone platform is available.

Formación

• Verbal communication and listening are essential for customer inquiries.
• Data entry and attention to detail ensure accurate records.
• Strong customer service and professionalism are required for healthcare transportation support.

Responsabilidades

• Respond to customer inquiries promptly across channels.
• Coordinate and schedule non-emergency transportation for health plan members.
• Route drivers and ensure timely patient pickups and drop-offs.
• Maintain HIPAA privacy and security of patient information.
• Provide accurate trip updates and resolve issues or changes.
• Train on simple software and phone platform as needed.
• Maintain records of customer interactions and feedback.

Conocimientos

Verbal communication

Phone skills

Listening

Data entry

People skills

Informing

Customer focus

Customer service

Attention to detail

Professionalism

Multi-tasking

Descripción del empleo

CareCar, Inc. in Fullerton, CA is seeking a dedicated Customer Service Agent to schedule non-emergency transportation for health plan members. You will coordinate trips, route drivers, and update patients while ensuring HIPAA privacy and high-quality service.

The role is full-time with a permanent contract, offering a pay rate of $16.00 per hour. Experience in healthcare or transportation logistics is highly preferred, and training on our software and phone platform is available.