Behavioral Health Transport Dispatcher – Care Coordination

Team Ambulance; Murfreesboro, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Team Mobile Health Care is seeking a Transport Dispatcher to coordinate emergency and non-emergency behavioral health transportation requests. The role serves as a central link between healthcare facilities, field crews, and leadership, assigning resources and monitoring progress to ensure safe, timely, compassionate patient transport.

Responsibilities include documenting requests, communicating updates, and maintaining HIPAA compliance while using dispatch tools and multiple channels.

Qualifications

• High school diploma or GED required.
• Strong communication and data-entry skills.
• Ability to remain calm and accurate in a fast-paced environment.
• Ability to manage multiple channels and priorities.
• Basic computer and records systems proficiency.
• Maintain confidentiality and follow procedures.

Responsibilities

• Receive, assess, prioritize, and document transportation requests per protocols.
• Assign crews and units based on location, urgency, and capabilities.
• Monitor unit status, progress, and resource availability via dispatch tools.
• Communicate clear updates to field crews, facilities, and leadership.
• Escalate clinical or operational issues when needed.
• Maintain dispatch logs, trip details, and records.

Skills

Verbal communication

Written communication

Active listening

Data entry

Calm under pressure

Multitasking

Attention to detail

Confidentiality

Team coordination

Education

High school diploma or GED

Tools

CAD software

GPS systems

Radio communications

Medical terminology

Job description

Team Mobile Health Care is seeking a Transport Dispatcher to coordinate emergency and non-emergency behavioral health transportation requests. The role serves as a central link between healthcare facilities, field crews, and leadership, assigning resources and monitoring progress to ensure safe, timely, compassionate patient transport.

Responsibilities include documenting requests, communicating updates, and maintaining HIPAA compliance while using dispatch tools and multiple channels.