Remote Healthcare Tech Support Specialist

Hallmark Health Care Solutions, Inc.; United States; Remote; USD 53,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Annual HSAs contributions

Unlimited PTO

401(k) options

Dallas office lunches

Job summary

Hallmark Health Care Solutions, Inc. is seeking a Support Specialist to assist vendors and clients with technology questions, troubleshoot issues, and manage day-to-day support activities in a fully remote role.

The ideal candidate has at least 1 year of healthcare tech experience, strong Excel skills, and familiarity with ticketing/CRM systems. Excellent written and verbal communication is essential for success in a fast-paced environment.

Qualifications

• Minimum 1 year of experience with healthcare technology.
• Proficient in Microsoft Excel; Office Suite experience preferred.
• Experience with ticketing/CRM systems (HubSpot, Zendesk, Jira) and remote work.
• Strong written and verbal communication; able to explain technical concepts to non-technical audiences.
• High school diploma required.

Responsibilities

• Assist vendors and clients with technology questions via email and virtual meetings.
• Investigate, troubleshoot, and resolve support inquiries by gathering information and determining next steps.
• Manage day-to-day support requests and maintain accurate documentation.
• Escalate to leadership for vendor and client issues as needed; participate in training on new features.

Skills

Healthcare tech experience

Customer service

Strong communication

Problem solving

Education

High school diploma

Tools

Microsoft Excel

HubSpot / Zendesk / Jira

Job description

Hallmark Health Care Solutions, Inc. is seeking a Support Specialist to assist vendors and clients with technology questions, troubleshoot issues, and manage day-to-day support activities in a fully remote role.

The ideal candidate has at least 1 year of healthcare tech experience, strong Excel skills, and familiarity with ticketing/CRM systems. Excellent written and verbal communication is essential for success in a fast-paced environment.