Remote Healthcare Tech Support Engineer

Philips

Seattle (WA)

Hybrid

USD 58,000 - 90,000

Full time

14 days+

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Benefits offered by this job

401k matching

Paid time off

HSA

Stock purchase plan

Education reimbursement

Job summary

Philips is seeking a Remote Service Engineer to provide frontline remote diagnostics and issue resolution for healthcare customers and field teams. You will minimize onsite service through advanced troubleshooting and escalation management, leveraging remote access technologies and Philips resources.

The role requires 5+ years of remote software system experience, SQL and Windows Server expertise, and strong networking abilities.

Qualifications

5+ years of remote software system experience.
Proficient in SQL and Windows Server environments.
Strong networking, documentation and troubleshooting skills.
Associates degree or higher; technical discipline preferred.
Team player with ability to work with multiple Philips products.

Responsibilities

Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.
Respond to customer inquiries as a Philips representative, delivering timely and accurate troubleshooting support.
Resolve service issues by leveraging internal tools, systems, and knowledge resources.
Escalate complex product issues to higher-level support for further evaluation and resolution.
Utilize remote capabilities to efficiently resolve issues and reduce onsite service dispatch.