Remote Healthcare Support Specialist (Project-Based)

Continuum Global Solutions, LLC; Town of Florida (NY); On-site; USD 2,066,000 - 2,273,000; Full time

Benefits offered by this job

Paid virtual training

Remote work environment

Overtime opportunities

Early pay access

Job summary

Continuum Global Solutions is seeking Project-Based Healthcare Customer Service Representatives to support inbound calls from members and providers, addressing questions about coverage, benefits, and account updates with empathy and accuracy.

The role is remote and full-time, with paid virtual training and flexible shifts described to align with Pacific Time, offering opportunities to gain healthcare support experience.

Qualifications

• 6 months of healthcare call center, member service, provider service, or related customer service experience preferred.
• Bilingual fluency in Spanish and English is a plus.
• Must be 18+ with a high school diploma or equivalent.

Responsibilities

• Actively listen to callers to understand concerns and build rapport.
• Provide accurate information on healthcare plan services, eligibility, benefits, and account updates.
• Assist callers with navigation of multiple applications and documentation of interactions.

Skills

Active listening

Empathy

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Continuum Global Solutions is seeking Project-Based Healthcare Customer Service Representatives to support inbound calls from members and providers, addressing questions about coverage, benefits, and account updates with empathy and accuracy.

The role is remote and full-time, with paid virtual training and flexible shifts described to align with Pacific Time, offering opportunities to gain healthcare support experience.