Project Based - Healthcare Customer Service TN

Continuum Global Solutions, LLC; Tennessee; Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid virtual training

Remote work environment

Overtime opportunities

Flexible shifts

Job summary

Continuum Global Solutions, LLC is seeking project-based Healthcare Customer Service Representatives to handle inbound calls from members and providers with care and accuracy. Work is remote, flexible shifts may apply, and training is provided.

Responsibilities include answering questions about coverage, plan information, eligibility, and claims status, while maintaining compliance and privacy. Experience in healthcare call centers is preferred, with bilingual Spanish/English a plus.

Qualifications

• High school diploma or equivalent required.
• Healthcare call center or related customer service experience preferred (6+ months).
• Medicare/Medicaid or managed care experience is a plus.

Responsibilities

• Actively listen to callers to understand concerns and build rapport.
• Provide accurate information on healthcare plan services, eligibility, benefits, and general support.
• Assist callers with account updates and guide through options and next steps.
• Research questions across multiple systems while maintaining engagement.
• Follow procedures to resolve inquiries accurately and maintain privacy standards.
• Document interactions thoroughly in appropriate systems.
• De-escalate concerns with empathy and professionalism.
• Navigate multiple applications in a remote call center environment.
• Adapt to changing business needs and support additional call types.

Skills

Active listening

Empathy

Clear communication

Problem solving

Bilingual (Spanish/English)

Job description

Project Based - Healthcare Customer Service TN

Full-Time

Job Description

Are you an exceptional listener who thrives on solving problems and helping others?
Do your communication skills, empathy, and positive attitude allow you to create meaningful experiences for the people you support?

At Continuum Global Solutions, we believe in people who aim higher, reach farther, act bold, and stay passionate in everything they do. We are one team with one purpose: to help many by creating meaningful customer experiences, embracing diverse perspectives, and empowering every employee to learn more, take action, and be fully themselves at work. If you are someone who enjoys solving problems, building trust, and making a difference one conversation at a time, this is your opportunity to contribute to a company that values compassion, collaboration, integrity, and excellence.

JOIN OUR TEAM TODAY!

We are seeking Project-Based Customer Service Representatives who can deliver a positive, supportive experience to callers while handling healthcare-related questions with care, accuracy, and professionalism.

In this role, you will support inbound calls from members and providers across a healthcare program. Calls may include questions related to coverage, plan information, service access, general claim status, account updates, and other routine support needs.

Responsibilities

• Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience.
• Provide accurate information related to healthcare plan services, eligibility-related questions, benefits, member materials, and other general support needs.
• Assist callers with account-related updates and guide them through available options and next steps in a clear, professional manner.
• Support both members and providers by researching questions across multiple systems while maintaining engagement throughout the interaction.
• Use client-specific tools, knowledge bases, and documented procedures to resolve inquiries efficiently and accurately.
• Follow compliance requirements, privacy standards, and established processes to support quality performance and audit readiness.
• Document all interactions thoroughly and accurately in the appropriate systems.
• De-escalate concerns with empathy, patience, and professionalism to simplify the caller’s healthcare experience.
• Navigate multiple applications and resources with speed and accuracy in a remote call center environment.
• Adapt to changing business needs and support additional call types or workflows as needed.

Work-at-Home Requirements

• High-speed internet with at least 50 Mbps download speed and 10 Mbps upload speed.
• Hard-wired internet connection via ethernet cable to a modem/router you own or are responsible for; no satellite, Wi‑Fi-only, or cellular internet services. 5G Home Internet provides are not accepted.
• Dedicated, quiet, and secure workspace free from distractions.
• USB wired headset with noise‑canceling microphone.

Additional Requirements

• Must be 18 years of age or older with a high school diploma or equivalent.
• Bilingual fluency in Spanish and English is a plus.
• Minimum of 6 months of previous healthcare call center, member service, provider service, pharmacy service, or related customer service experience preferred.
• Medicare, Medicaid, or managed care experience is a plus.
• Exceptional customer service, active listening, and verbal and written communication skills are required.
• Strong computer proficiency and the ability to navigate multiple applications efficiently.
• Willingness to work flexible shifts, including evenings, weekends, and holidays based on business needs.
• Professional attitude, dependable attendance, and courteous telephone etiquette.
• Schedule alignment with Pacific Time is required. Applicants in other time zones should expect later shifts in their local time to support business coverage needs.
• Ability to work additional hours, including overtime beyond a standard 40-hour workweek, based on business and client needs.
• This is a project-based assignment, and continued employment is dependent on project and business needs.

Pay and Perks

• Paid virtual training.
• Pay rate of $15.00 per hour during training and $15.50 per hour after successful completion of training.
• Overtime opportunities during peak periods and as business needs require.
• Access up to 50% of hours worked before payday, where applicable.
• Remote work environment.
• Opportunity to gain valuable customer service and healthcare support experience.

This project-based position is not eligible for company-sponsored health insurance, including medical, dental, or vision coverage.

Continuum Global Solutions will never request payment from candidates during the hiring process. If you receive a suspicious request, please contact our Corporate Security team at: [e-mail]

About Continuum Global Solutions

Continuum Global Solutions partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world‑class voice, chat, email, and social technologies. Learn more at www.continuumgbl.com.

Equal Opportunity Employer

Continuum is an Equal Opportunity Employer. We consider applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law. Applicants have rights under federal employment laws: FMLA, EEO, and EPPA.

Code of Ethics

We are committed to integrity, compliance, and respect for all individuals. By submitting your application to Continuum Global Solutions, you certify that all information provided in this application, as well as in any supporting documents, is true, complete, and accurate to the best of your knowledge. You understand that any misrepresentation, falsification, or omission of information may disqualify you from further consideration for employment or, if discovered after employment begins, may result in disciplinary action up to and including termination of employment. Continuum Global Solutions reserves the right to verify the accuracy of all information provided.

Continuum Global Solutions

Continuum Global Solutions is a leading business process outsourcing (BPO) provider specializing in customer care and support services. With operations spanning multiple countries, Continuum leverages advanced technology and skilled professionals to deliver seamless, high‑quality customer interactions for clients across various industries, including telecommunications, healthcare, finance, and retail.

Our Vision

Be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results.

Our Mission

Empower and support our employees to reach unimaginable heights while growing our business to make a global impact.