Remote Healthcare Customer Service - Project-Based

Continuum Global Solutions, LLC; Tennessee; Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid virtual training

Remote work environment

Overtime opportunities

Flexible shifts

Job summary

Continuum Global Solutions, LLC is seeking project-based Healthcare Customer Service Representatives to handle inbound calls from members and providers with care and accuracy. Work is remote, flexible shifts may apply, and training is provided.

Responsibilities include answering questions about coverage, plan information, eligibility, and claims status, while maintaining compliance and privacy. Experience in healthcare call centers is preferred, with bilingual Spanish/English a plus.

Qualifications

• High school diploma or equivalent required.
• Healthcare call center or related customer service experience preferred (6+ months).
• Medicare/Medicaid or managed care experience is a plus.

Responsibilities

• Actively listen to callers to understand concerns and build rapport.
• Provide accurate information on healthcare plan services, eligibility, benefits, and general support.
• Assist callers with account updates and guide through options and next steps.
• Research questions across multiple systems while maintaining engagement.
• Follow procedures to resolve inquiries accurately and maintain privacy standards.
• Document interactions thoroughly in appropriate systems.
• De-escalate concerns with empathy and professionalism.
• Navigate multiple applications in a remote call center environment.
• Adapt to changing business needs and support additional call types.

Skills

Active listening

Empathy

Clear communication

Problem solving

Bilingual (Spanish/English)

Job description

Continuum Global Solutions, LLC is seeking project-based Healthcare Customer Service Representatives to handle inbound calls from members and providers with care and accuracy. Work is remote, flexible shifts may apply, and training is provided.

Responsibilities include answering questions about coverage, plan information, eligibility, and claims status, while maintaining compliance and privacy. Experience in healthcare call centers is preferred, with bilingual Spanish/English a plus.