Remote Healthcare Support Specialist II

Abbott; United States; Remote; USD 28,000 - 47,000; Full time

Job summary

Abbott is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email, partnering with teams in the Customer Care Center. You will resolve provider and sales-related questions and support initiatives to improve the customer experience and sales strategies.

Responsibilities include managing inquiries from providers and sales teams, investigating issues, maintaining up-to-date knowledge of policies, and delivering high-quality service

Qualifications

• Three or more years of customer service experience.
• Three or more years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email.
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns when needed.
• Maintain knowledge of policies, structure, territory assignments, and sales initiatives; document new procedures for improvement.
• Deliver accurate, professional service while meeting attendance and training requirements.

Skills

Customer service

Communication

Independent work

Problem solving

Multitasking

Education

High School Diploma or GED

Job description

Abbott is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email, partnering with teams in the Customer Care Center. You will resolve provider and sales-related questions and support initiatives to improve the customer experience and sales strategies.

Responsibilities include managing inquiries from providers and sales teams, investigating issues, maintaining up-to-date knowledge of policies, and delivering high-quality service