Remote Healthcare Support Specialist II

Abbott (abbottcareers2 board); United States; Remote; USD 48,712,000 - 97,424,000; Full time

Benefits offered by this job

Career development

Health Insurance (HIP PPO)

Tuition reimbursement

Retirement plan

Job summary

Abbott is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email, supporting Healthcare providers and patients within the Customer Care Center. You will resolve questions and issues, support initiatives, and help improve processes that strengthen the customer experience and sales strategies.

Required: 3+ years in customer service and strong communication skills. Remote work in the United States with standard shifts and no sponsorship required.

Qualifications

• 3+ years of customer service experience.
• Experience in a sales or customer service environment.
• Strong verbal and written communication and problem-solving skills.

Responsibilities

• Manage inbound/outbound contacts via phone, voicemail, and email from providers, sales teams and internal customers.
• Investigate and resolve questions, service issues, and complaints; escalate high-priority concerns as needed.
• Maintain knowledge of sales policies and procedures and document new processes for improvement.
• Deliver accurate, professional service while meeting attendance and training requirements.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

High School Diploma or GED

Tools

Phone system

Job description

Abbott is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email, supporting Healthcare providers and patients within the Customer Care Center. You will resolve questions and issues, support initiatives, and help improve processes that strengthen the customer experience and sales strategies.

Required: 3+ years in customer service and strong communication skills. Remote work in the United States with standard shifts and no sponsorship required.