Remote Healthcare Customer Support Specialist II

Thornton Tomasetti; United States; Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Generous retirement contributions

Tuition reimbursement

FreeU education benefit

Job summary

Abbott in the United States is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams in the Customer Care Center. You’ll resolve provider and sales‑related questions and support initiatives to improve the customer experience.

The role requires 3+ years of customer service experience, strong communication, and the ability to work across teams.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment.
• Strong verbal and written communication.
• Ability to work independently and with teams.

Responsibilities

• Manage inbound/outbound customer contacts via phone, voicemail, and email.
• Investigate and resolve questions, service issues, and complaints.
• Maintain knowledge of policies, structure, territory assignments, and initiatives.
• Deliver accurate, professional service while meeting attendance and schedule expectations.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Education

High school diploma / GED

Job description

Abbott in the United States is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams in the Customer Care Center. You’ll resolve provider and sales‑related questions and support initiatives to improve the customer experience.

The role requires 3+ years of customer service experience, strong communication, and the ability to work across teams.