Remote Healthcare Support Specialist II

Abbott; United States; Remote; USD 23,000 - 47,000; Full time

Job summary

Abbott in the United States is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email, collaborating with teams in the Customer Care Center to resolve provider and sales questions.

You will investigate issues, document procedures, and support initiatives to improve the customer experience and align with sales strategies, while meeting attendance and training requirements.

Qualifications

• High School Diploma or General Education Degree (GED).
• Three (3) or more years of customer service experience.
• Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience.

Responsibilities

• Manage inbound and outbound customer contacts from providers, sales teams, and internal customers.
• Investigate and resolve questions, service issues, and customer complaints; elevate high-priority concerns as needed.
• Maintain knowledge of sales policies, organizational structure, territory assignments, and initiatives; document new procedures.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Interpersonal skills

Independent working

Schedule adherence

Tech literacy

Education

High school diploma or GED

Job description

Abbott in the United States is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email, collaborating with teams in the Customer Care Center to resolve provider and sales questions.

You will investigate issues, document procedures, and support initiatives to improve the customer experience and align with sales strategies, while meeting attendance and training requirements.