Remote Healthcare Support Specialist II

Abbott; United States; Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Health coverage—HIP PPO

Retirement plan with high employercon

Tuition reimbursement

FreeU education benefit

Job summary

Abbott is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email within the Customer Care Center.

You will resolve provider and sales questions, support initiatives, and help improve processes that strengthen the customer experience and support sales strategies, while working with teams across the organization. This remote US role offers opportunities for growth and development.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment.
• Ability to work independently and maintain schedule adherence.
• Authorization to work in the United States without sponsorship.
• Must be 18 years of age or older.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Manage inbound and outbound customer contacts from providers, sales teams, and internal customers.
• Investigate and resolve questions, service issues, and complaints; escalate high-priority concerns when appropriate.
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives; document new procedures.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments.

Skills

Communication skills

Customer service experience

Problem-solving

Organizational skills

Interpersonal skills

Team collaboration

Independent work

Schedule adherence

Education

High School Diploma or GED

Job description

Abbott is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email within the Customer Care Center.

You will resolve provider and sales questions, support initiatives, and help improve processes that strengthen the customer experience and support sales strategies, while working with teams across the organization. This remote US role offers opportunities for growth and development.